Your success doesn't end at go-live
Dedicated customer success managers, tiered support, and regular business reviews ensure you continue to realize value from aPlanner — month after month, year after year.
Three pillars of customer success
Our customer success program is designed to ensure you get maximum value from aPlanner at every stage of your journey.
Dedicated CSM
Your advocate inside our organization. A named customer success manager who understands your business, tracks your goals, and ensures you realize maximum value from aPlanner.
Technical Support
Expert support from a manufacturing-savvy team. Not a generic help desk — our support engineers understand planning complexity and can resolve issues quickly.
Business Reviews
Regular check-ins to review success metrics, identify optimization opportunities, and align on priorities. We measure your success and report on it transparently.
Choose the support level that fits your needs
| Feature | Standard | Professional RECOMMENDED | Enterprise |
|---|---|---|---|
| Support Hours | 8x5 | 12x5 | 24x7 |
| Response Time (P1) | 4 hours | 2 hours | 30 minutes |
| Dedicated CSM | Add-on | ||
| Business Reviews | Semi-annual | Quarterly | Monthly |
| Training Credits | 2 days/year | 5 days/year | Unlimited |
| Uptime SLA | 99.5% | 99.9% | 99.95% |
Build capability in your team
We invest in your team's skills so they can maximize the value of aPlanner independently. Choose the training format that works best for your organization.
Instructor-Led Training
Live sessions, on-site or virtual, with role-based curriculum tailored to your team.
Self-Paced Learning
Online platform with video tutorials, interactive exercises, and 24/7 access.
Train-the-Trainer
3-day intensive certification program with training materials included.
Custom Workshops
Tailored to specific topics, half-day to 2-day format designed for your team.
Our commitment to your success
We don't just measure customer satisfaction — we measure customer outcomes. Our success metrics are tied to your business results: forecast accuracy improvements, planning cycle reductions, and cost savings. When you succeed, we succeed.
Explore our support plans
Our customer success team is ready to ensure your planning transformation delivers lasting value. Let's talk about the right support package for your organization.
Explore our support plans