Listen, understand, and act on customer feedback
Unified feedback collection and analysis across every channel and touchpoint.
Capabilities
Capture the voice of your customer across every channel and transform feedback into meaningful improvements with AI-powered analysis and automated action workflows.
Multi-channel Collection
Collect feedback from every channel including email, SMS, web, in-app, social media, and IVR with unified tracking.
AI Analysis
Automatically analyze feedback using natural language processing to extract sentiment, topics, intent, and urgency.
Survey Builder
Create professional surveys with a drag-and-drop builder supporting NPS, CSAT, CES, and fully custom question types.
Real-time Alerts
Get instant notifications for negative feedback, threshold breaches, and AI-detected anomalies in customer sentiment.
Trend Analysis
Track feedback trends over time with automated topic clustering, seasonal patterns, and competitive benchmarking.
Action Management
Turn feedback into action with automated workflows, ticket creation, ownership assignment, and resolution tracking.
Technical Specifications
| Channels | Email, SMS, web, in-app, social, IVR |
| Survey Types | NPS, CSAT, CES, custom |
| Analysis | Sentiment, topic modeling, intent |
| Alerts | Real-time, threshold-based, AI anomaly |
| Integration | CRM, helpdesk, Slack, Teams |
Transform feedback into action
See how CXPro Feedback Management can help you listen to customers, understand their needs, and close the loop on every piece of feedback.
Request your personalized demo